lodi1 Privacy Policy — How We Handle Your Data

1. Introduction

This Privacy Policy applies to all users of the lodi1 platform — including the website at lodi1.app and the lodi1 mobile application available on Android and iOS. It covers the personal information collected during account registration, identity verification, gameplay, payment transactions, and any interactions with our support team.

By registering an account on lodi1, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should not use the platform.

lodi1 operates exclusively for players based in the Philippines. All data handling practices described in this policy apply within that context.

2. Personal Data We Collect

lodi1 collects personal data through different points of interaction on the platform. The categories of data we collect include:

We do not collect data beyond what is necessary for the purposes described in this policy. You are not required to provide optional information, but withholding required data — such as KYC documents — will limit the functions available to your account.

3. How We Use Your Data

lodi1 uses personal data collected from players for the following purposes:

• Account management: to create, verify, and maintain your lodi1 account, including KYC identity checks and OTP authentication.
• Payment processing: to facilitate deposits and withdrawals in Philippine Peso through verified local payment channels.
• Platform security: to detect and prevent fraud, multi-accounting, money laundering, and other prohibited activities described in our Terms and Conditions.
• Customer support: to respond to queries, resolve disputes, and follow up on transactions or account issues.
• Platform improvement: to analyse usage patterns and improve the performance, design, and game selection of the platform.
• Responsible gaming: to monitor for signs of problem gambling behaviour and apply self-exclusion or account restrictions where requested or required.
• Communications: to send account notifications, security alerts, and — where you have opted in — updates about platform features or offers.

lodi1 does not use your personal data for purposes beyond those listed above without your prior consent.

4. Data Sharing and Disclosure

lodi1 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. Your data may be shared in the following limited circumstances:

• Service providers: trusted third parties who assist in operating the platform — such as payment processors, KYC verification providers, and game software providers. These parties are contractually required to handle data securely and only for the purpose of providing their service to lodi1.
• Legal obligations: where disclosure is required by Philippine law, court order, or a request from a competent government authority.
• Fraud prevention: where there is reasonable suspicion of illegal activity, data may be shared with the relevant Philippine authorities.
• Business transfers: in the event of a merger, acquisition, or restructuring of lodi1's operations, user data may be transferred as part of that process, with users notified in advance where possible.

All third parties with access to lodi1 user data are bound by confidentiality obligations and may not use the data for any purpose other than those specified in their agreement with lodi1.

5. Data Retention

lodi1 retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, and to meet applicable legal and regulatory obligations.

• Account data and KYC documents are retained for the duration of your account's active status, and for a period thereafter as required by applicable Philippine law.
• Transaction records, including deposits and withdrawals in PHP, are retained for a minimum of five years to meet financial record-keeping requirements.
• Support communication records are retained for up to two years from the date of the interaction.
• Technical logs — including access logs and session data — are retained for a shorter period, typically 90 days, and are used primarily for security monitoring.

When data is no longer required and its retention period has lapsed, it is securely deleted or anonymised.

6. Security Measures

lodi1 applies multiple layers of technical and organisational security to protect personal data from unauthorised access, loss, or misuse:

• SSL encryption: all data transmitted between your device — whether the app or a web browser — and lodi1's servers is encrypted using SSL. This applies to login sessions, payment requests, and all account activity.
• OTP two-factor authentication: sensitive account actions, including withdrawals and password changes, require OTP verification sent to your registered Philippine mobile number.
• Access controls: access to personal data within lodi1's internal systems is restricted to authorised personnel on a need-to-know basis.
• Biometric login (app): the lodi1 mobile app supports fingerprint and Face ID login on compatible Android and iOS devices.
• Secure storage: KYC documents and payment details are stored in encrypted form on secured infrastructure.

While lodi1 takes reasonable steps to secure your data, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should contact support immediately if you suspect unauthorised access to your account.

7. Cookies and Tracking Technologies

The lodi1 website and app use cookies and similar tracking technologies to maintain session state, improve platform performance, and analyse how users interact with the platform.

Types of cookies used on lodi1:

• Essential cookies: required for the platform to function. These manage login sessions, wallet state, and security tokens. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to understand how players navigate the platform — which pages are visited most, where sessions begin and end, and how features are used. This data is aggregated and not linked to individual identities for marketing purposes.
• Preference cookies: store your display settings and platform preferences across sessions.

You can manage cookie settings through your browser or device settings. Disabling non-essential cookies will not prevent you from using the platform, but may affect the accuracy of preferences saved between sessions.

8. Your Rights Over Your Data

As a lodi1 player based in the Philippines, you have the following rights in relation to your personal data:

• Right to access: you may request a summary of the personal data lodi1 holds about you.
• Right to correction: if any of your data is inaccurate or incomplete, you may request that it be updated. Some corrections — such as name changes — will require supporting documentation.
• Right to deletion: you may request that your account and associated data be deleted. Note that data required by law to be retained — such as transaction records — cannot be deleted before the applicable retention period expires.
• Right to object: you may object to the use of your data for purposes beyond those strictly necessary to operate your account, such as optional communications.
• Right to data portability: you may request a copy of the personal data you provided to lodi1 in a structured, readable format.

To exercise any of these rights, contact lodi1 support via in-platform live chat or at [email protected]. We aim to respond to all data rights requests within 30 days.

9. Minors and Age Verification

lodi1 does not knowingly collect personal data from individuals under the age of 21. The platform strictly enforces the 21+ minimum age requirement through KYC identity verification — every account must have a confirmed government-issued Philippine ID on file before withdrawals can be processed.

If lodi1 becomes aware that personal data has been collected from a person under 21, the account will be suspended immediately and the data will be deleted. If you believe a minor has registered on the platform, please contact support at [email protected].

10. Third-Party Services and Links

The lodi1 platform incorporates services from third-party providers — including game content providers and payment processing partners. These third parties operate under their own privacy policies, which are separate from this one.

lodi1 selects third-party partners that meet reasonable data security standards and contractually requires them to handle user data in accordance with applicable privacy obligations. However, lodi1 cannot be held responsible for the independent data practices of third-party providers once data is processed on their systems.

lodi1 does not link to external third-party websites. Any links appearing on the platform direct to pages within lodi1.app only.

11. Changes to This Privacy Policy

lodi1 may update this Privacy Policy to reflect changes in platform features, applicable law, or data handling practices. When a material change is made, players will be notified through an account notification or a prominent notice on the platform.

The date of the most recent revision is displayed at the top of this page. We encourage players to review this policy periodically. Continued use of the platform following a revision constitutes acceptance of the updated terms.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, you can reach the lodi1 support team through:

• In-platform live chat: available 24/7 from your account dashboard or the lodi1 app.
• Email: [email protected]

lodi1 aims to acknowledge privacy-related queries within two business days and to resolve them within 30 days. VIP members at Gold and Platinum tiers receive priority handling for account-related requests, including data enquiries.